Release date | 5 October 2015 (Update) |
---|---|
Reward | [Name] the Knowledgeable title
2015: Large bonus XP star 2016: Large XP lamp (2 lamps if the title was previously unlocked) |
Head developer | Daniel R |
Preceded by | N/A |
Succeeded by | N/A |
The Drop: Customer Support Edition was a special version of The Drop quiz, released during the annual international Customer Service Week.
The Drop ran every half-hour from 5 to 12 October 2015, and returned in the same format from 3-10 October 2016, at 0 and 30 minutes past the hour.
Mod Kelvin could be spoken to start the quiz in 2015; Count Check filled the role in 2016. Questions were timed and always in the same order, with one point awarded for each round that is completed. Getting a question wrong or failing to answer in time eliminated the player from the quiz. Winners could leave via the exit sphere.
The questions contained within the quiz were written by Mod Kelvin, Mod Infinity, Mod Chelle and Mod Tron.
Rewards
2016
- [Name] the Knowledgeable title
- Large XP lamps (1 if the title wasn't unlocked in 2015 and 2 if it was)
- Entrance to a raffle for a real-life goody bag
2015
In 2015 the rewards were a limited edition title, [Name] the Knowledgeable, and a Large XP star.
2016 Answers
The correct answers are shown in bold text and highlighted green.
Question | Answers |
---|---|
Where do I go to find Customer Support articles? | Hit 'Support' on the main site |
Visit a fan site | |
In a JMods friends chat | |
Which of the following is a clear sign that I have received a fake email claiming to be from Jagex? | It includes my display name |
It's about a ban | |
It's about new content | |
Which of these Authenticator statements are true? | It only works on a phone |
You can use it on a phone or PC | |
Only available to members | |
Should you let your friend use your account to complete a difficult quest? | Yes, he's my friend! |
Only if I change my password | |
No! It's risky | |
What are Jagex Community Helpers? | Jagex staff personal accounts |
Helpful volunteer players | |
Ex Player Moderators | |
How long does it typically take Customer Support to respond to customers? | Within 24 hours |
77 hours | |
At least 5 working days | |
On average, how many account recovery appeals does Customer Support process per month? | 2200 |
200000 | |
22000 | |
On average, how many customers are satisfied with the service they receive? | 4 out of 10 |
7 out of 10 | |
9 out of 10 | |
On average, how many bots do our specialist team remove from the game per month? | 20000 |
185000 | |
360000 | |
If a player messages me telling me I can easily earn loads of money, I should | Assume it's a scam |
Do what they ask | |
Screenshot it for evidence | |
What security should I enable on my registered e-mail address? | Just a password |
Everything the provider offers | |
Just a secondary e-mail | |
I've seen an ad which lets a bot level up my account for me, I should | Ignore it & email tipoff@jagex.com |
Check it out | |
Just try it once | |
2015 Answers
The correct answers are shown in bold text and highlighted green.
Question | Answers |
---|---|
Where can you find a hint to your registered email address? | Account Settings |
Game lobby | |
The RuneScape homepage | |
How do you set up an in game Bank Pin? | By contacting Customer Support |
By talking to an in game banker | |
Via the 'Account Settings' page | |
Is it safe to share your RuneScape account? | Sure, I'm generous! |
Yes if I have an authenicator[sic] | |
No, your account is yours alone! | |
What year did players start using emails to log into accounts? | 2008 |
2005 | |
2010 | |
Can players log into multiple accounts simultaneously? | Yes, if they play fair |
It's technically not possible | |
Only on different worlds | |
Can players use the RuneScape authenticator instead of the Bank Pin? | Only if you're a member |
No, it's Bank Pin only | |
Yes | |
What should you look for when a Jagex Moderator is in game? | A silver crown |
A gold crown | |
A purple party hat | |
What is Mod Kelvin's position at Jagex? | Ban Hammer Boss |
Head of Noobs | |
Customer Support Manager | |
How do you reclaim lost holiday/seasonal items? | You can't |
Speak to Diango in game | |
Contact Customer Support | |
How do you access the RuneScape Support Centre? | Speak to a Town Crier |
Hit 'Support' on the website | |
Speak to a Player Mod | |
What times of the day do Customer Support work? | Day & night 24/7 |
Between 9AM-9PM (US time) | |
Between 9AM-5PM (UK time) | |
If a player is annoying me in game, what should I do? | Screenshot the chat |
Add them to your ignore list | |
Annoy them back! | |
NPCs | |
Items |
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Rewards |
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Events |
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