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The Drop: Customer Support Edition
The Drop - Customer Support Edition
Release date 5 October 2015 (Update)
Reward [Name] the Knowledgeable title

2015: Large bonus XP star 2016: Large XP lamp (2 lamps if the title was previously unlocked)

Head developer Daniel R
Preceded by N/A
Succeeded by N/A
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The Drop: Customer Support Edition was a special version of The Drop quiz, released during the annual international Customer Service Week.

The Drop ran every half-hour from 5 to 12 October 2015, and returned in the same format from 3-10 October 2016, at 0 and 30 minutes past the hour.

Mod Kelvin could be spoken to start the quiz in 2015; Count Check filled the role in 2016. Questions were timed and always in the same order, with one point awarded for each round that is completed. Getting a question wrong or failing to answer in time eliminated the player from the quiz. Winners could leave via the exit sphere.

The questions contained within the quiz were written by Mod Kelvin, Mod Infinity, Mod Chelle and Mod Tron.

RewardsEdit

2016Edit

  • [Name] the Knowledgeable title
  • Large XP lamps (1 if the title wasn't unlocked in 2015 and 2 if it was)
  • Entrance to a raffle for a real-life goody bag

2015Edit

In 2015 the rewards were a limited edition title, [Name] the Knowledgeable, and a Large XP star.

2016 AnswersEdit

The correct answers are shown in bold text and highlighted green.

QuestionAnswers
Where do I go to find Customer Support articles?Hit 'Support' on the main site
Visit a fan site
In a JMods friends chat
Which of the following is a clear sign that I have received a fake email claiming to be from Jagex?It includes my display name
It's about a ban
It's about new content
Which of these Authenticator statements are true?It only works on a phone
You can use it on a phone or PC
Only available to members
Should you let your friend use your account to complete a difficult quest?Yes, he's my friend!
Only if I change my password
No! It's risky
What are Jagex Community Helpers?Jagex staff personal accounts
Helpful volunteer players
Ex Player Moderators
How long does it typically take Customer Support to respond to customers?Within 24 hours
77 hours
At least 5 working days
On average, how many account recovery appeals does Customer Support process per month?2200
200000
22000
On average, how many customers are satisfied with the service they receive?4 out of 10
7 out of 10
9 out of 10
On average, how many bots do our specialist team remove from the game per month?20000
185000
360000
If a player messages me telling me I can easily earn loads of money, I shouldAssume it's a scam
Do what they ask
Screenshot it for evidence
What security should I enable on my registered e-mail address?Just a password
Everything the provider offers
Just a secondary e-mail
I've seen an ad which lets a bot level up my account for me, I shouldIgnore it & email tipoff@jagex.com
Check it out
Just try it once

2015 AnswersEdit

The correct answers are shown in bold text and highlighted green.

QuestionAnswers
Where can you find a hint to your registered email address?Account Settings
Game lobby
The RuneScape homepage
How do you set up an in game Bank Pin?By contacting Customer Support
By talking to an in game banker
Via the 'Account Settings' page
Is it safe to share your RuneScape account?Sure, I'm generous!
Yes if I have an authenicator[sic]
No, your account is yours alone!
What year did players start using emails to log into accounts?2008
2005
2010
Can players log into multiple accounts simultaneously?Yes, if they play fair
It's technically not possible
Only on different worlds
Can players use the RuneScape authenticator instead of the Bank Pin?Only if you're a member
No, it's Bank Pin only
Yes
What should you look for when a Jagex Moderator is in game?A silver crown
A gold crown
A purple party hat
What is Mod Kelvin's position at Jagex?Ban Hammer Boss
Head of Noobs
Customer Support Manager
How do you reclaim lost holiday/seasonal items?You can't
Speak to Diango in game
Contact Customer Support
How do you access the RuneScape Support Centre?Speak to a Town Crier
Hit 'Support' on the website
Speak to a Player Mod
What times of the day do Customer Support work?Day & night 24/7
Between 9AM-9PM (US time)
Between 9AM-5PM (UK time)
If a player is annoying me in game, what should I do?Screenshot the chat
Add them to your ignore list
Annoy them back!

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