Starting with postbag 11, some issues included a section known as Wise old tips, where the Wise Old Man provided insight to the readers. Other issues included sections from various other personalities such as the Chaos Elemental, Evil Dave, or Auntie Poyson.
On 12 August2016, all mentions of Postbag from the Hedge were completely removed from the site. Any previous links to them redirects to the Customer Support section. However, another postbag was announced in December, but it was cancelled.
The postbags sometimes foreshadow future characters. Drorkar was mentioned by Kaqemeex in the 24th postbag, more than six months prior to the release of Perils of Ice Mountain. Dr Nabanik answered a letter in the 41st postbag addressed to Jhallan, and he referred to himself as a "learned archaeologist...with something of an interest in the Mahjarrat". This led to predictions that Nabanik was Azzanadra, which was revealed to be true with the release of The Temple at Senntisten four months later. Sliske was mentioned as far back as the 20th postbag in June2007.
Postbag 45 is Valentine-themed, and the update title refers to the love song "Total Eclipse of the Heart", by Bonnie Tyler.