Customer Support
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Customer Support is the division of Jagex staff that interacts with players. They normally investigate abuse reports and Black mark appeals.
[edit] Reception
Customer Support is criticized by a few players for these issues:
- Using semi-automated replies. This has been confirmed by a Jagex Moderator. [source needed]
- Taking long periods of time to respond to some messages.
- Initial refusal to "erode" old black marks. Nowadays minor black marks will be removed after a period of time unless a player has been breaking rules in that time.
- The decisions made after being accused for breaking rules. Some players have reported having their appeals accepted even after swearing and threatening Jagex. This leads many players to believe that Customer Support does not even read appeals.
They are also criticized for their decision to remove the "Comment on Our Service" link, which was the primary method for contacting Jagex about any in-game issues.
However, the Customer Support system is generally regarded as efficient—most rule breakers are reported and punished as necessary. If a player breaches the rules with a minor offence (such as slight spamming) the blackmarks received will not be as severe as those obtained for breaking more serious rules. "Dangerous" reports such as Password Scamming and Asking for personal details are taken very seriously by Customer Support and will rarely be overlooked. [source needed]
[edit] External links
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